Refund policy
Refund policy
REFUND POLICY
UNFORTUNATELY, WE DO NOT OFFER REFUNDS BUT WE CAN DO EXCHANGES!
In the event you are not completely satisfied with your purchase for any reason, you may exchange it to us. All exchanges must be postmarked within fourteen (7-14) days of the purchase date. All exchanged items must be in new and unused condition.
Return Process. To exchange an item, please email customer service at blackdiamondcollections2020@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
Black Diamond Collections Candle Co.
Attn:
7236 S 27TH Street Ste 1
Oak Creek, WI 53154
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds. After receiving your exchange and inspecting the condition of your item, and after our approval of the requested exchange we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your exchange has been processed.
For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.
Questions. If you have any questions concerning our return policy, please contact us at:
